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Terms & Conditions

Once the Terms and conditions have been read, please fill out our wholesale account form and we’ll get you set up in our system!

MINIMUM ORDER
Order requirements are $150 for first time opening orders and $100 for reorders. Quantity minimums are 3 per product, 6 for greeting cards. Earring studs must be ordered in quantities of 3 per style and color.

ORDERING
Orders can be placed on our website after you receive your wholesale buyer account login details. Wholesale prices will be reflected for customers designated with wholesale accounts. You may also place an order by email at wholesale@ohhellofriend.com or telephone, (714) 441-9136.

SHIPPING
we aim to ship orders within 1 week of your order date, depending on product availability. We charge a flat shipping rate on all wholesale orders. The flat shipping rate only applies to orders within the USA, except for HI and AL. International shipping rates will be calculated upon shipping. Orders ship from Fullerton, CA via USPS.

PAYMENT
New accounts must pay for their order upfront, prior to shipping. We accept payments by check, money order, PayPal, or credit card. Returned checks subject to $20 fee. Orders paid by check will only ship once payment is cleared. Net 30 terms are offered to retailers with a credit sheet and an established relationship with OH, HELLO FRIEND. A $75 LATE FEE WILL INCUR FOR for past-due OR LATE invoices and net30 priveledges will be revoked.

PRODUCT PACKAGING
All oh, hello friend products must be sold in their original packaging. mini card sets, buttons, and gift tags may not be broken up and sold individually. if you do not comply, it may end up in account termination. All items are retail ready and have labeling and packaging to clearly identify the product.

BACKORDERS
Items not available at time of shipment will be placed on backorder. Please notify us if you have a no backorder policy.

RETURNS
We only accept returns on defective merchandise. Claims must be made within 7 business days of receipt of your shipment.

QUESTIONS
Contact us at wholesale@ohhellofriend.com. We’ll make our best effort to answer your questions as soon as possible!

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